Terms of Service

Introduction

C ELD (“we”, “us”, “our”) provides electronic logging and fleet management services. This Privacy Policy explains what personal information we collect, how we use it, and your choices.

Information We Collect

• Account information: name, email, company, US DOT number, phone.
• Driver & vehicle data: duty status, driving hours, GPS location, engine diagnostics (VIN, fault codes), device identifiers, vehicle motion.
• Support & usage logs: app usage, IP address, device metadata.
• Cookies & analytics: website cookies to improve the service.

We collect personal information through the contact form available on our website. This includes the following data provided voluntarily by users:

• Name
• Email Address
• Subject
• Message Content

In addition, we may collect certain technical data automatically, including:

• IP Address
• Browser type and version
• Pages you visit on our site
• Time and date of your visit
• Device type and operating system

How We Use Your Information

We use the data to provide ELD services, enforce HOS rules, generate reports, support DOT inspections, process billing, improve our products, and comply with legal/regulatory obligations (including FMCSA requirements).

The information collected via the contact form and automatically through our website is used for:

• Responding to inquiries and communications from users.
• Improving the functionality and usability of our website.
• Ensuring the security of our website.

We do not use personal data for marketing purposes unless explicit consent is provided by the user.

Legal Basis & Data Retention

We retain logs and required records for periods mandated by FMCSA and other applicable laws, and for legitimate business needs. Specify exact retention periods here (e.g., 6 months / 3 years or as required). We will comply with legal obligations regarding retention and deletion.

Sharing & Disclosures

We do not sell personal data. We may share information with:

• FMCSA and other authorities in response to lawful requests;
• trusted service providers (hosting, analytics, payments) under contract;
• another entity in connection with a business transfer or merger; and
• when required to comply with the law or protect rights and safety.

Sharing of Personal Data

No mobile information or personal data will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent, this information will not be shared with any third parties.

Security

We apply industry-standard safeguards, including encryption in transit and role-based access controls. However, no method of transmission or storage is 100% secure. We maintain procedures for incident response and, where required, breach notifications.

Your Rights & Choices

Subject to applicable law, you may request access, correction, or deletion of your personal information (notwithstanding legal retention requirements). You can manage marketing preferences and cookie settings at any time.

Children’s Privacy

Our services are intended for commercial drivers and are not directed to children under 13.

SMS Terms of Service

By opting in to SMS from a web form or other medium, you agree to receive SMS text messages from C ELD LLC. These messages are for customer care and support related to our ELD (Electronic Logging Device) application — for example, replies to your support requests, troubleshooting help (including confirming your device installation from a photo you send us), and account or service notifications.

Message frequency may vary. Message and data rates may apply.

To opt out at any time, reply STOP. For assistance, reply HELP or visit our website at https://celd.us/index.html#home.

For more information, see our Privacy Policy at https://celd.us/privacy-policy.html and our Terms of Service at https://celd.us/terms-of-service.html.

Contact Us

Questions about this Policy? Contact us at info@celd.com.